Shipping & Delivery Policy:
- We ship to all destinations in mainland AUSTRALIA (include Tasmania) ONLY, using Couriers & Australia Post, shipping costs are calculated by the checkout.
- Shipping costs are influenced by the size and weight of the product and your location. STANDARD shipping covers most metro areas, some remote and costly areas are exempted. Some bulky items are exempted.
- Shipping costs and options are set out in this site when you select “Shipping” when you check out.
- We aim to ship all accepted orders, where products are in stock, as soon as possible.
- Items will normally be dispatched within 1-2 business days after payment has been received in full and stock is available. Transit times vary depending on location, please refer to our shopping cart estimator. Once we dispatch your order/s, we will not be able to refund due to change of mind.
Returns, Refunds & Exchange:
- You are solely responsible for your purchase, so please choose your products carefully before purchasing and placing your order with us. Research is best done prior to purchase.
- We are not required to provide a refund or replacement if you change your mind.
- But you can choose a refund or exchange if an item has a MAJOR problem. This is when the item:
Has a problem that would have stopped someone from buying the item if they had known about it
o Is unsafe
o Is significantly different from the sample or description
o Doesn't do what we said it wouldn't or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is NOT MAJOR, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase – e.g. your receipt.
NOTE: Under ACCC law we are allowed reasonable time to check and diagnose the product. Instant/on the spot refunds and exchanges without due time for Bonntech Business Solutions to undertake a reasonable evaluation of the product being returned will not be given.
- You must pay for return shipping.
- Part orders that have not been marked shipped or ready for shipping, you may request to have the order cancelled and be refunded in full. Once your goods are ready for shipping, you will be charged a restocking fee as well as any fee for return shipping. We require a minimum of 1 business day for cancellations.
- Generally our restocking fee is minimum 25% of the total order, depending however on the condition of the product, its packaging and other considerations. We require a minimum of 1 business day for cancellations.